PPSR Service is Currently DEGRADED - Errors Occurring
Issue Start Time: 12:35 11/12/12
Issue End Time: Ongoing
System seemed to be working OK up until 9am when timeouts and System Errors started reoccurring.
Searches do seem to be mostly being processed, but are taking quite a while to complete. Certificates may not be being returned immediately.
Next update from ITSA is not scheduled until 12pm.
Last Updated: 09:27 12/Dec/2012 EDT.
The following update was received at 17:53
PPSR PRODUCTION INVESTIGATION CONTINUES 11/12/2012
Dear PPSR Production Users,
We continue to work on the issues currently affecting Internal, Casual, Account and B2G register users:
- Intermittent ‘Server error’ for all transactions (B2G)
- Intermittent ‘1500’ error for all transactions (WEB UI)
- Inability to download a Search Certificate
We will provide a further update by 12pm tomorrow.
Please do not reply to this email, all communication is to be directed through to: enquiries@ppsr.gov.au
Kind Regards,
National Service Centre
Insolvency & Trustee Service Australia
The following update was received at 15:30
PPSR PRODUCTION INVESTIGATION CONTINUES 11/12/2012
Dear PPSR Production Users,
We continue to work on the issues currently affecting Internal, Casual, Account and B2G register users:
- Intermittent ‘Server error’ for all transactions (B2G)
- ‘1500’ error for all transactions (WEB UI)
- Unable to download a Search Certificate
We will provide a further update by 5pm today.
Please do not reply to this email, all communication is to be directed through to: enquiries@ppsr.gov.au
Kind Regards,
National Service Centre
Insolvency & Trustee Service Australia
The following advice was received at 13:45
PPSR PRODUCTION INITIAL ADVICE 11/12/2012
Dear PPSR Production Users,
We have received reports of the following issues currently affecting Casual, Account, B2G register users:
- Intermittent ‘Server error’ for all transactions (B2G)
- ‘1500’ error for all transactions(WEB UI)
If you are affected by this issue please complete either the ‘B2G Incident Report’ or ‘PPSR Web UI incident Report’ form available at: http://www.ppsr.gov.au/Help/TechSupport/Pages/default.aspx
Email the Incident Report form to: enquiries@ppsr.gov.au so we can include your details in the report.
We are working to resolve the issues and we will provide a further update by 3:00pm today.
Please do not reply to this email, all communication is to be directed through to: enquiries@ppsr.gov.au
Kind Regards,
National Service Centre
Insolvency & Trustee Service Australia
Phone 1300 007 777
Email enquiries@ppsr.gov.au
Web www.ppsr.gov.au