PPSR Service is Currently DEGRADED - Errors Occurring
Issue Start Time: 12:35 11/12/12
Issue End Time: Ongoing
Searches seem to be mostly processing OK, but certificates are not immediately available.
The actual PPSR Certificates are taking about 1 hour to process.
Last Updated: 11:21 12/Dec/2012 EDT.
The following update was issued by ITSA at 9:55 on 12/12/12
PPSR PRODUCTION UPDATE 12/12/2012
Dear PPSR Production Users,
At this time, users are unable to complete a search transaction and issue a Search Certificate.
We are working to restore full functionality, and will advise once technical difficulties have been resolved.
Should your experience vary from this please let us know immediately by completing either the ‘B2G Incident Report’ or ‘PPSR Web UI incident Report’ form available at: http://www.ppsr.gov.au/Help/TechSupport/Pages/default.aspx and email it to: enquiries@ppsr.gov.au
Please do not reply to this email, all communication is to be directed through to: enquiries@ppsr.gov.au
Kind Regards,
National Service Centre
Insolvency & Trustee Service Australia
The following update was received at 17:53
PPSR PRODUCTION INVESTIGATION CONTINUES 11/12/2012
Dear PPSR Production Users,
We continue to work on the issues currently affecting Internal, Casual, Account and B2G register users:
- Intermittent ‘Server error’ for all transactions (B2G)
- Intermittent ‘1500’ error for all transactions (WEB UI)
- Inability to download a Search Certificate
We will provide a further update by 12pm tomorrow.
Please do not reply to this email, all communication is to be directed through to: enquiries@ppsr.gov.au
Kind Regards,
National Service Centre
Insolvency & Trustee Service Australia
The following update was received at 15:30
PPSR PRODUCTION INVESTIGATION CONTINUES 11/12/2012
Dear PPSR Production Users,
We continue to work on the issues currently affecting Internal, Casual, Account and B2G register users:
- Intermittent ‘Server error’ for all transactions (B2G)
- ‘1500’ error for all transactions (WEB UI)
- Unable to download a Search Certificate
We will provide a further update by 5pm today.
Please do not reply to this email, all communication is to be directed through to: enquiries@ppsr.gov.au
Kind Regards,
National Service Centre
Insolvency & Trustee Service Australia
The following advice was received at 13:45
PPSR PRODUCTION INITIAL ADVICE 11/12/2012
Dear PPSR Production Users,
We have received reports of the following issues currently affecting Casual, Account, B2G register users:
- Intermittent ‘Server error’ for all transactions (B2G)
- ‘1500’ error for all transactions(WEB UI)
If you are affected by this issue please complete either the ‘B2G Incident Report’ or ‘PPSR Web UI incident Report’ form available at: http://www.ppsr.gov.au/Help/TechSupport/Pages/default.aspx
Email the Incident Report form to: enquiries@ppsr.gov.au so we can include your details in the report.
We are working to resolve the issues and we will provide a further update by 3:00pm today.
Please do not reply to this email, all communication is to be directed through to: enquiries@ppsr.gov.au
Kind Regards,
National Service Centre
Insolvency & Trustee Service Australia
Phone 1300 007 777
Email enquiries@ppsr.gov.au
Web www.ppsr.gov.au